Troubleshooting Card Delivery

Sending greeting cards through Happy Tree Cards is a convenient and thoughtful way to connect with your loved ones. However, occasionally, you may encounter issues with card delivery. In this help article, we will address some common problems that users may face and provide troubleshooting steps to resolve them.

1. Check the Recipient's Email Address

   One of the most common reasons for card delivery issues is an incorrect or misspelled email address. Ensure that you have entered the recipient's email address correctly. Double-check for any typos or missing characters. If you are unsure, reach out to the recipient to confirm their email address.

2. Verify the Card Delivery Date

   If you scheduled the card to be delivered on a specific date, ensure that the delivery date has not already passed. You can check the delivery status of your card on the "Purchased Cards" page.

3. Check the Recipient's Spam Folder

   Sometimes, email providers may mark greeting card emails as spam or junk mail. Ask the recipient to check their spam or junk folder for the card. If the card is found in the spam folder, they can mark it as "not spam" to ensure future cards are delivered to their inbox.

4. Resend the Card

   If the card delivery fails or if the recipient did not receive the card, you can try resending it. Go to the "Purchased Cards" page, locate the card in question, and click on the "Resend" button. This will trigger a new delivery attempt.

5. Contact Support

   If you have tried the above troubleshooting steps and are still experiencing issues with card delivery, it is recommended to reach out to Happy Tree Cards support for further assistance. You can contact support by visiting the "Support" page and submitting a support request. Be sure to provide relevant details such as the recipient's email address and any error messages you may have received.

Sending greeting cards through Happy Tree Cards is a delightful way to show your appreciation and connect with others. While card delivery issues may occur occasionally, following the troubleshooting steps outlined in this help article should help resolve most common problems. Remember to double-check the recipient's email address, verify the delivery date, and check spam folders. If issues persist, don't hesitate to contact Happy Tree Cards support for further assistance.